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Customer Support digital transformation with HubSpot

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  • Project Overview
    • This guided project is for both beginners and professionals managing small and medium sized businesses and/or business owners who seek continuous business improvement. It provides you with the initial know-how of digitally transforming specific business functions namely customer support processes via the use of the online CRM tool ‘Hubspot’.
      By the end of this project, you will be able to successfully utilize Hubspot CRM to digitize customer support processes in your company. You will be able to identify customer support in your business context and discover optimization possibilities in customer related processes. You will be able to recognize the relevant ‘Hubspot’ features and capabilities for your business. Finally, you will be able to apply Hubspot CRM to digitally transform your customer support activities.