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GRATIS

Samsung Customer Care Essentials

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    Cursos gratis (Auditar)

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    Inglés

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    Siempre Abierto

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  • Welcome to the Samsung Galaxy
    • This week will focus on the background of Samsung. We will introduce the staples of Samsung devices and provide resources for a deeper understanding of what a Samsung customer may be experiencing.
  • Troubleshooting and Types of Repairs
    • This module is all about troubleshooting devices in need of Level 1 support.
  • Device Intake and The Customer's Journey
    • This module details every part of the interaction with the customer. It covers customer check-in and check-out, troubleshooting, and how to prep the device for repair.